Privacy Notice and Cookie Policy
How we collect, use and protect your information when you use our website.
Who we are
Somhelpaid is a community organization that provides free non-legal housing advice and support to homeless families in Enfield and surrounding areas.
Contact details:
Address: 70 Fraser Road, London, N9 0BX
Email: info@somhelpaid.org
Hours: Monday to Friday, 9am to 5pm
Information we collect
Information you give us directly:
- Contact details when you email us for support
- Housing situation details when you use our assessment tool
- Any personal information you choose to share when seeking help
Information we collect automatically:
- Website usage data (pages visited, time spent, device type)
- IP address and general location
- Cookie preferences
- Referrer information (which website you came from)
How we use your information
To provide our services:
- Respond to your requests for housing advice and support
- Assess your eligibility for our dedicated case support
- Provide ongoing guidance throughout your housing application
- Connect you with relevant local services and resources
To improve our website:
- Understand how people use our website
- Identify which resources are most helpful
- Fix problems and improve user experience
- Make our assessment tool more accurate and helpful
Legal basis for processing
Legitimate interest:
- Providing housing advice and support
- Improving our services
- Website analytics
Consent:
- Email communications
- Optional analytics cookies
- Newsletter subscriptions
Cookies
What are cookies?
Cookies are small files saved on your phone, tablet or computer when you visit a website. They store information about how you use the website, such as the pages you visit.
Cookies we use:
Strictly necessary cookies
These cookies are essential for the website to work properly.
- cookie-consent: Remembers your cookie preferences
- session cookies: Keep you logged in during your visit
Analytics cookies (optional)
We use Google Analytics to understand how you use our website.
- _ga: Distinguishes unique users
- _ga_*: Stores session state
- These cookies don't identify you personally
- You can opt out of these cookies
Sharing your information
We may share your information only in these limited circumstances:
- With your consent: When you ask us to contact specific services on your behalf
- Legal requirements: If required by law or court order
- Service providers: Trusted partners who help us operate our website (they cannot use your data for their own purposes)
- Emergency situations: If we believe someone is at immediate risk of harm
Your rights
Access
Ask for a copy of your personal data
Rectification
Ask us to correct inaccurate data
Erasure
Ask us to delete your data
Restriction
Ask us to limit how we use your data
Objection
Object to how we use your data
Portability
Get your data in a portable format
To exercise your rights:
Email us at: info@somhelpaid.org
We will respond within 30 days. There is no charge for most requests.
Questions about this policy
If you have any questions about how we handle your personal data or this privacy policy, please contact us:
Email: info@somhelpaid.org
Address: 70 Fraser Road, London, N9 0BX
Hours: Monday to Friday, 9am to 5pm
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data. Visit ico.org.uk for more information.